Owner Frequently Asked Questions

The areas we serve include Ansonia, Avon, Beacon Falls, Berlin, Bethany, Bloomfield, Branford, Bristol, Cheshire, Cromwell, Derby, Durham, East Hampton, East Haven, East Hartford, Farmington, Glastonbury, Guilford, Haddam, Hamden, Hebron, Manchester, Marlborough, Meriden, Middlefield, Middletown, Naugatuck, New Britain, New Haven, Newington, North Branford, North Haven, Orange, Plainville, Plymouth, Portland, Prospect, Rocky Hill, Seymour, Shelton, Southington, South Windsor, Vernon, Wallingford, West Hartford, West Haven, Wolcott, Woodbridge, and Wethersfield. We also manage some specific areas of Hartford and Waterbury.

A: In Connecticut, you cannot discriminate based on “Legal Source of Income”. For this reason, if the rental rate is within the Section 8 voucher amount, you cannot deny the applicant on these grounds. We encourage our owners to be accepting of the Section 8 system. This system is a privilege to the tenants and can be revoked if they do not pay their rent, cause damage to the property, or cause disturbances to the property. This system also ensures that you get your rent like clockwork.

A: You have the right to discriminate against tenants with pets. With that said, the statistics indicate that more than 50% of tenants have pets and this percentage is growing each year. Excluding tenants because of a pet will cause your vacancy rate to be higher and may cause your rent to be lower. For this reason, we like to encourage owners to accept tenants with pets by providing free animal protection coverage.

A: Yes. Our employees are licensed, allowing them to serve in all functions of property management. We also require all new employees who will perform leasing services to get their real estate license if they don’t already have it.

A: Yes. After signing our management agreement, we request bank information from you so you receive ACH transactions monthly.

A: We spend significant time and legal expense on each lease to ensure it protects you to the best of our ability. As your property manager, we sign the lease on your behalf, upload it, and send it to you for your record.

A: Warren Buffet says, “The most dangerous distractions are the ones you love, but that don't love you back.” Most property management companies love the idea of also selling houses, but this distracts them from providing outstanding management services. At Ironclad Property Management, our sole focus is on property management.

A: We send out owner payments on or before the 15th of the month and after any additional rent is received from tenants.

A: We recognize that making it easy for tenants to pay rent is critical to successfully receiving rent. For this reason we offer the options of check, money order, ACH transfer, credit card, and automated payment processing at partner retailers. Tenants can pay online, send in by mail, drop off money in our lock box, or deliver it to us by hand. As part of our rent collection process, we reach out by email prior to rent being late and by text, email, and phone after rent is late.

A: For most tenants, a one year lease is offered. This allows us to determine whether the tenants are taking care of your investment well. After a one year lease term is complete, we allow for longer lease terms at the request of the owner or tenant.

A: For most tenants, one month security deposit is sufficient. However, when a qualified applicant has questionable history, we may require a second month’s security and/or a cosigner for occupancy.

A: After you have decided to sign with us, we send you our management agreement. After you sign this, we quickly work to onboard you, sending W9, ACH and lead forms to sign. At this point, we ask for all lease information, contact information (email and phone number) from the tenants and ask for you to send us keys. That same day, we mail a letter and email the rent collection and maintenance instructions to the tenants. Later in the week, we follow up with the tenants to answer questions and to get additional onboarding information. We also coordinate a time to perform an initial (takeover) inspection.

A: While the entire process from signing the management agreement to completing the takeover inspection takes about two weeks, we are actively managing the property once the tenants have the information they need to pay rent and to request maintenance from us. Based on whether we have email addresses or not, this time is generally between immediately and 3 days.

A: We manage properties for investors, looking to treat their properties like an investment. These can include any type of property; multi-family, single family, apartment buildings, etc. If you are a homeowner who intends to sell your house in the not-too-distant future or you plan to move back in, we have partnered with a company that specializes in renting out your home during these special circumstances.

A: We provide automated monthly and yearly reports to you at no extra cost. The monthly reports summarize the income and expenses for each property. The annual reports provide the yearly summary of income and expenses that you can provide to your accountant, streamlining your tax preparation.

A: In Connecticut there are a number of laws related to security deposits and security deposit interest. For this reason, we hold the tenant security deposits and abide by all applicable laws.