EMERGENCY MAINTENANCE PROCEDURES
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Emergency Maintenance
During non-business hours our management company has an Emergency Maintenance Line for all of our tenants to utilize during their stay with Ironclad Property Management.
When tenants call this Emergency Maintenance Line the dispatcher will ask a number of questions to the tenants to determine if the request is indeed an emergency.
Instances that are considered an emergency are, no heat when the exterior temperature is below 50 degrees Fahrenheit, no hot water when the exterior temperature is below 32 degrees Fahrenheit, active water leak that cannot be shut off until the next day, gas leaks, fires, and a clogged toilet when there is only one toilet in the unit.
If there is determined to be an Emergency the dispatcher will coordinate with our list of Emergency Vendors and the tenants to get someone out to the property as soon as possible.
THE IRONCLAD
DIFFERENCE
Glimpse Into What Makes Us Unique
10+
YEARS EXPERIENCE
12+
TEAM MEMBERS
10,000
APPLICATION PROCESSED
200+
5 STAR GOOGLE REVIEW
3%
EVICTION RATE
90%
RENT COLLECTED
70%
RESIDENT RETENDITION
100%
SATISFACTION GUARANTEE
CLIENT TESTIMONIALS
"Highly recommend"
"I have been renting with Ironclad for 5 years now and they have always been very prompt and responsive when contacted about any maintenance issues, etc. Highly recommend. Anthony has been great and very accommodating."
- Joe V.
"Great to work with"
"Ironclad Property is a great property mgmt co. One of their lease agent Denisse was great to work with. She made finding a home for rent and the application process very smooth. Thanks so much Ironclad Team."
- Evelyn Joseph
"Process seamless"
"Ironclad is a very well run and professional company. Responsive and friendly service proves this management company team is great to rent from. They also utilize current technology which makes the process seamless from beginning to end."
- Lisa Holland
AREAS WE SERVE
Innovation
Fresh, creative solutions.
Integrity
Honesty and transparency.
Excellence
Top-notch services.
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COMPANY
CUSTOMER CARE
LEGAL
Why Hire Us as Your Property Manager
Ironclad Property Management provides full property management services, from leasing and tenant screening to maintenance, rent collection, and financial reporting. What sets us apart? Our 12 Ironclad Guarantees:
1. Happiness Guarantee:
No long-term contracts; month-to-month management.
2. NO Regrets Guarantee:
Full refund within 3 months if you're not satisfied.
3. Eviction Guarantee:
Up to $1,000 reimbursement for eviction expenses.
4. Response Time Guarantee:
We respond within 24 business hours.
5. Rent Deposit Guarantee:
Rent deposited to you by the 15th of each month.
6. Management Fee Guarantee:
No rent collected? No fee charged.
7. Leasing Fee Guarantee:
Leasing fee only after a signed lease and payment.
8. One Point of Contact Guarantee:
A dedicated Client Success Manager (CSM) for your needs.
9. Legal Compliance Guarantee:
Lease agreements reviewed by top landlord law firms.
10.Resident Experience Guarantee:
Exceptional service, nearly 5-star Google rating.
11.Spanish Speaking Guarantee:
Bilingual team to serve Spanish-speaking clients.
12.Pet Damage Guarantee
Up to $1,000 reimbursement for pet damage.
Free Rental Analysis For Landlords
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6 Way Road
Middlefield, CT 06455
860.956.6825
Ironclad Property Management is committed to ensuring that its website is accessible to people with disabilities. All the pages on our website will meet W3C WAI's Web Content Accessibility Guidelines 2.0, Level A conformance. Any issues should be reported to [email protected]. Website Accessibility Policy
6 Way Road
Middlefield, CT 06455
860.956.6825
Ironclad Property Management is committed to ensuring that its website is accessible to people with disabilities. All the pages on our website will meet W3C WAI's Web Content Accessibility Guidelines 2.0, Level A conformance. Any issues should be reported to [email protected]. Website Accessibility Policy